WAVE CRM
Launched in 2025, Build with Wave is an intelligent estimation platform that transforms the restoration industry’s traditional assessment workflow. While conventional estimation processes require days of manual calculations, multiple site visits, and extremely documentation review, Build with Wave delivers professional-grade estimates in 10-15 minutes with 95% accuracy, fundamentally changing how restoration companies deliver customer service.
ROLE
UX/UI Designer
DURATION
May 2025 - August 2025
TOOLS & SKILLS
Figma, User Research, User Testing, Wireframing, Prototyping
3
User roles interviews
(estimators, damage technicians, admin staff)
2 in 1
User system
4
Core modules designed
Problem
SERVPRO Chula Vista handles fire, water, and storm damage restoration, a business built on fast response and constant client communication.
The company had no centralized CRM. Client data lived across scattered, disconnected tools, including ServiceM8, a system barely being used.
THE CONSEQUENCES: slower project cycles, miscommunication, lost data.
ServiceM8 interface (representative image) — actual client data not shown.
PROCESS
Interviewed three primary roles, ranging from estimators, damage technicians, and admin staff to map how information actually moved (or didn't) day to day.
User interview transcription notes
Thus lead to the first concept design: a customizable, Notion-style dashboard. Cut after user feedback- it solved the wrong problem, adding complexity instead of removing it.
The real fix wasn't more customization: it was less friction.
result
One unified platform, replacing scattered systems. Four core additions:
CYCLE TIME OPTIMIZATION
Displays total estimate cost, with an AI chat feature to update work items and adjust pricing in real time.
CLIENT RELATIONSHIP LOG
Overview of clients and active jobs currently in progress
SEAMLESS ESTIMATE IMPORT
Displays total estimate cost, with an AI chat feature to update work items and adjust pricing in real time.
MARKETING
Marketing tabs to document client relationship log
(e.g. giving gifts, visits, touchpoints)
CHAT
Direct messaging with clients and
the team members actively working on their project.
Next Project:
EFM Site Revamp
Let's make
FRESH IDEAS!
WEDNESDAY, SEPTEMBER 16, 2026, 04:13 AM